Front Desk Agent

Front Desk Agent
Feb. 2008 — Aug. 2008
Holiday Inn Express Cotton Exchange Hotel, New Orleans, LA

• Welcomed and registered guests; offered them services and room rates.
• Handled guest check-ins and check-outs.
• Made changes and confirmed reservations by means of Micros Opera system.
• Kept records of room availability and guests’ accounts.
• Maintained the hotel’s high standard of service and hospitality.